Refund Policy

Last updated: December 13, 2024

Our Commitment

At SnapForge, we want you to be completely satisfied with our service. If you're not happy, we'll make it right. This policy explains how refunds and cancellations work.

Free Tier

Our free tier includes 50 screenshots per day with no payment required. We encourage you to test the service thoroughly on the free tier before upgrading to a paid plan.

Subscription Cancellation

You can cancel your subscription at any time through your dashboard. When you cancel:

  • You will retain access to paid features until the end of your current billing period
  • Your subscription will not renew
  • Your account will automatically downgrade to the free tier
  • Your API key will remain valid with free tier limits

Refund Policy

✓ 14-Day Money-Back Guarantee

If you're not satisfied with SnapForge for any reason, you can request a full refund within 14 days of your purchase. No questions asked.

You have the right to cancel your subscription and receive a full refund within 14 days of purchase or renewal, without needing to give any reason. This applies to all paid plans.

How Refunds Work

  • Request a refund within 14 days of your initial purchase or subscription renewal
  • Refunds are processed within 5-10 business days
  • Refunds are credited to your original payment method
  • After receiving a refund, your subscription will be cancelled and your account will revert to the free tier

Payments are processed by Paddle, our merchant of record. All refund requests are handled in accordance with Paddle's refund policy.

How to Request a Refund

To request a refund, please email us at contact@techyowls.io with:

  • Your account email address
  • Date of purchase
  • Reason for refund request

We aim to process all refund requests within 3-5 business days. Refunds will be credited to your original payment method.

Plan Changes

Upgrades: When you upgrade to a higher plan, the price difference is prorated and charged immediately. You gain access to additional features right away.

Downgrades: When you downgrade, the change takes effect at the start of your next billing period. You retain access to your current plan until then.

Payment Processor

Payments are processed by Paddle. If you have questions about a charge on your statement, you can contact Paddle directly or reach out to us.

Contact Us

If you have any questions about our refund policy or need assistance, please contact us at:

contact@techyowls.io

We typically respond within 24 hours on business days.