Privacy Policy

Last updated: December 13, 2024

1. Introduction

TechyOwls ("we", "us", or "our") operates SnapForge, a screenshot API service. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

2. Information We Collect

Account Information

  • Email address (for account creation and communication)
  • Name (optional, for personalization)
  • Password (securely hashed, never stored in plain text)

Usage Data

  • API request logs (URL, timestamp, response code)
  • Rate limit and quota usage
  • IP addresses for security and abuse prevention

Payment Information

Payment processing is handled by our payment provider (Paddle). We do not store credit card numbers or sensitive payment details on our servers.

3. How We Use Your Information

  • To provide and maintain the Service
  • To process your transactions
  • To send service-related communications
  • To enforce our Terms of Service
  • To detect and prevent fraud or abuse
  • To improve and optimize the Service

4. Data Retention

Screenshots: We do NOT permanently store screenshots you generate. Cached screenshots are automatically purged after 24 hours.

API Logs: Request logs are retained for 30 days for debugging and analytics purposes.

Account Data: Your account information is retained until you delete your account.

5. Data Sharing

We do NOT sell your personal information. We may share data with:

  • Service Providers: Payment processors, hosting providers, and analytics services
  • Legal Requirements: When required by law or to protect our rights
  • Business Transfers: In the event of a merger or acquisition

6. Security

We implement industry-standard security measures including:

  • HTTPS encryption for all communications
  • Secure password hashing (bcrypt)
  • API key authentication
  • Rate limiting and abuse detection
  • Regular security audits

7. Cookies

We use essential cookies for authentication and session management. We also use analytics cookies (Google Analytics) to understand how the Service is used. You can disable cookies in your browser settings.

8. Your Rights

Depending on your location, you may have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Export your data
  • Opt out of marketing communications

To exercise these rights, contact us at contact@techyowls.io

9. Children's Privacy

The Service is not intended for children under 13. We do not knowingly collect personal information from children under 13.

10. International Data Transfers

Your data may be processed on servers located outside your country. By using the Service, you consent to this transfer.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or through the Service.

12. Contact

If you have any questions about this Privacy Policy, please contact us at:

contact@techyowls.io

TechyOwls
Bangladesh